REFUNDS & RETURNS
Unless otherwise stated in the item descriptions (e.g. different warranty
terms of some products), the following policies apply to all purchases.
Refunds will be given if the item is NOT AS DESCRIBED (or DOESN'T WORK)
as in product descriptions or email correspondence.
All products carry warranty of 7 days, whether they are faulty on receipt or malfunction after short usage. they will be exchanged when reported within
7 days upon receipt of goods. Exchange will be for the same item
Item must be returned in its ORIGINAL CONDITION. It has to be returned
via registered mail (with tracking number) or regular mail subject to our discretion. We will send the replacement
within 3 working days upon receipt of returned item.
Buyer has to pay for postage to return the item. And for replacement
send from us, postage will be paid by us.
If buyer purchase a wrong item, exchange is subjected to Tago Tech's discretion on a case to case basis. All postage (including postage subsidized by TAGO Tech to send the original order) will be born by buyer. Restocking fee of 20% applies. No exchange for Dry Cabinet and Lenses.
Warranty shall be voided if:
- due to mishandling of product with metal frame such as reflector and softbox. Examples: when metal frames are twisted as a result of inappropriate forceful folding.
- screw threads (male or female side) are worn out due to over tightening. Such screw includes, but not limited to, light stand, tripod and ballhead locking screws.
- on all electronic products, if in our opinion the product has been opened, damaged by accident, mishandled, altered, improperly serviced, or repaired by the customer.
- In the event of such misuse/abuse by the customer, costs for repairs plus two-way freight costs will be borne by the customer. Product found defective should be returned to us carefully packed, as the customer will be responsible for freight damage.
Limitation of liability
Our maximum liability shall be limited to the price paid for the Products supplied. TAGO Tech shall not be liable for damages from the usage of the products.